Return And Refund Policy
Returns
We attempt to ensure that all our pieces are thoroughly checked for quality before dispatch, however due to circumstances beyond our control, your purchase is eligible for a return if:
- An incorrect product has been delivered to you that is the product you have received does not match the item in the order confirmation email or you have received a product different from what you chose on the website. We request you to send us images within 48 hours of receiving the product. Please email us at info@silverempo.com with all details.
- If there is a manufacturing defect on the received product.
- If the product is damaged. Note: Please do not accept any package if it is tampered or damaged upon delivery.
Alternately you can call our customer care number 02261570000 between the hours of 11:00 am and 7:00 pm IST Monday to Friday (excluding National / Public Holidays) and our team will assist you. Goods must be returned in the same packaging they were sent in with the tags intact. We would need at least 30 working days for a replacement to be provided in this instance, and request your patience, should this situation occur.
Goods are replaced in the same style, subject to availability of inventory. In the unlikely event we are unable to for some reason provide you with a replacement piece, we would provide you with a store credit which could be utilized in any future purchase you make with us.
Refunds
We do not provide any refund on goods sold. If there is any manufacturing defect which is brought to our notice in 48 hours, in such a case we will replace the piece or provide store credit within 7 days, provided the piece meets our return and refund policies stated above. Refund against above criteria will be done only once we receive the product in our showroom and its QC done. Refund or credit note will be initiated only after the returned goods are received in their original and proper condition.
No exchange, no return, no refunds possible on sale/ discounted merchandise.