Shipping & Return Policy

Shipping Policy

• All products are quality-checked before dispatch.
• Orders are processed within standard working timelines.
• For Polki jewellery, if a design is out of stock, we accept pre-orders only.
• Pre-ordered Polki jewellery will be delivered within 30 days from the date of order confirmation.

 

Returns

• We do not accept general returns.
• Replacement is applicable only under the following condition.
• If the product received is damaged at the time of delivery.

 

Important:

• Customers must inform us within 48 hours of receiving the product.
• Please share clear images of the damaged product via email.
• Do not accept the package if it appears tampered or visibly damaged at delivery.
• Returned goods must be
• In original packaging
• With tags intact
• In unused condition

 

Replacement Policy

• Replacement will be processed only after the product is received at our showroom and passes Quality Check (QC).
• Replacement will be provided in the same style, subject to inventory availability.
• If the same product is unavailable, a store credit may be issued.

 

Refund Policy

• No refunds are provided under any circumstances.
• Sale or discounted merchandise is strictly not eligible for return or replacement unless damaged. 

 

For assistance, please contact:

📧 Email: Info@tarava.in
📞 Customer Care: 91001 00925
🕒 Timings: 11:00 AM – 7:00 PM IST (Monday to Friday, excluding public holidays)